Refund Policy - SPLIFF

Thank you for choosing SPLIFF. We are committed to offering products of the highest quality. Our refund policy is designed to ensure that every transaction is fair and compliant with applicable laws. Please read the following terms carefully:

1. Refund Policy Duration You have 15 days from the date of receipt of your order to request a refund or exchange. After this period, no requests will be accepted, except in cases expressly provided by law (Article L. 221-18 of the Consumer Code for online withdrawal rights, with some exceptions).

2. General Return Conditions To be eligible for a return, your item must meet the following conditions:

   • Be unused, unopened, and in the same condition as when received.
   • Be in its original packaging, intact and undamaged.
   • Be accompanied by the receipt or a valid proof of purchase.

3. Non-Returnable Products According to Article L. 221-28 of the Consumer Code, the following products cannot be returned or exchanged under any circumstances:

   • Perishable products: This category includes, but is not limited to, edible products such as candies, syrups, cookies, CBD flowers, resins, or any other product with an expiration date indicated on the packaging.
   • Opened products: Any product whose packaging has been opened or altered, including downloadable software, CDs, DVDs, and other digital media.
   • Personal hygiene and sanitary products: This includes, but is not limited to, items for intimate or sanitary use.
   • Hazardous products: This includes gases, flammable liquids, or any other material classified as hazardous.
   • Gift cards and sale products: Cannot be returned or refunded.

4. Exceptions and Partial Refunds We may, at our sole discretion, grant partial refunds in the following cases:

   • Items with manufacturing defects or those damaged during transport. Photographic proof of the damage will be required.
   • Products whose packaging is slightly damaged but have not been opened.

5. Refund Process Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund request within 7 business days. If your request is approved, a refund will be issued via the original payment method within 7 days.

6. Late or Missing Refunds If you have not received your refund after 14 days, please first check your bank account and then contact your financial institution to confirm that the transaction is in progress. If, after following these steps, you still have not received your refund, contact us at info@spliff.fr.

7. Exchanges Exchanges are only allowed for defective or damaged products. If you need to exchange a product for the same item, contact us at info@spliff.fr for shipping instructions.

8. Gifted Products Items identified as gifts at the time of purchase are not refundable.

9. Return Shipping Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for any return over €75. We do not guarantee the receipt of returned items without tracking.

   Return address: SPLIFF
   42 rue de l'Aiguillerie
   34 000 Montpellier
   FRANCE