YOUR QUESTIONS
A question about CBD? On another product? On your order?
If you can't find your answer, don't hesitate to contact us.
CBD
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What is CBD?
CBD, short for cannabidiol, is a natural compound found in the cannabis plant.
Is CBD legal?
Hemp is authorized in France and the production of CBD from this plant is legal, provided that the THC level is less than 0.3%.
Is CBD addictive?
No! CBD is not addictive at all, you cannot be addicted to CBD.
Where does the CBD sold by SPLIFF come from?
The hemp used in our products comes mainly from Switzerland, Italy and France.
Where are SPLIFF products made?
SPLIFF products are created in our laboratory in Montpellier, in the south of France!
How to properly store your CBD?
Store your CBD away from light, in the dark, at a temperature between 16 and 24°C.
Do not put in the fridge or near a heat source.
Can CBD make a drug test positive?
Despite the fact that the majority of drug tests look for THC, regular consumption of full-spectrum CBD can have positive results.
How long can it take for the effects to be felt?
Depending on the form of intake (flowers, resins, oils) the effects of CBD can take between 5 and 20 minutes. For edible products, this can take between 30 minutes and 2 hours.
Assimilation time can be influenced by weight, age, gender.
How old do you have to be to buy CBD products?
The use and sale of CBD is exclusively authorized for adults, that is to say, people over 18 years old!
YOUR ORDER
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Is delivery free?
Delivery is free for orders from 99 euros. For delivery information, see the page delivery and returns.
What are the shipping times?
For all orders placed before 1 p.m., Monday to Friday, shipping is done the same day.
Depending on the delivery method selected, you will receive your order 24 to 48 hours later.
What payment methods are accepted?
We accept all bank cards + Paypal.
It is possible to pay by transfer, you simply contact us.
How to track my order ?
We send you an email with the tracking number of your package when you order.
We send you an email each time the status of your delivery is updated.
You can track the delivery on your account as well.
Can I return my order?
Return shipping costs are your responsibility and you have 14 days after receipt of your order to return it.
Nothing could be simpler than contacting a member of our team via contact page to make a return.
My order is late, what should I do?
Please contact customer service if you do not receive your order within the specified time. Customer service can check the status of your order and notify you of its location.
How to contact SPLIFF customer service?
Directly on the contact us page!
